FAQ

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

We want to erase all your doubts 

How many companies are using your platform?

Fashion brands and companies that choose The ID Factory technology and solutions are increasing day by day.

At the moment we have:

  • 15 Fashion Brands
  • + 600 stakeholders
  • in 22 countries worldwide

What is your experience with each of the following commodities: cotton, polyester, leather, rubber, foam/chemicals

The ID factory is mapping 12 material types including Leather, PU, fabric, accessories, reinforcements, insole component, outsoles, insoles, boxes, packaging accessories, outer cartons, uppers & finish product

Leather has been our first focus material back to 2015 as the founder experience was 20 years on this specific industry.

More than 300 raw material vendor, (+100 tanneries) are daily using the platform to trace their materials and share their info with more than 250 factories and 15 Global Brands.

We trace each material time by a double layer traceability system, which is both digital ( though ERP, PLM integration and documental traceability) and physical ( though the direct training of the supplier and the application of unique QR code identifier to each fabric raw, leather piece or boxes. 

For what concerns the chemicals management we are directly integrated with the main test lab monitoring RSL compliance, with SGS, UL, Bureau Veritas and TUV. 

Moreover we are the founders of Ympact 4sCHEM+ platform to enable ZDHC InCheck Reports and implement the ZDHC Supplier To Zero Programme for what concerns MRSL compliance: Link

What is your level of data security?

For us, the security of information that we manage is mandatory and it’s why that we reached the certification ISO 27001 – “Information Security Management System”, starting from the creation of a ISMS for “Solutions for digitalization, monitoring and traceability of the fashion industry supply chains through SaaS platforms.” with which we establish the appropriate measures to safeguard the security, integrity and availability of information. 

How does customer support work?

The platform is easy to use, super intuitive, and in a few hours, your platform users will be able to use all the functions in complete autonomy.

If they need help, we have also prepared a training course that includes: video-calls, tutorials, the possibility of opening assistance tickets and quarter webinar for news updates.

How can I be sure The ID Factory is the right solution for me?

We will be happy to show you all the potential of our platform with no obligation.

If you want to try what we can do for your business, during the Demo call, you can ask to try our pilot on one of your collections, for a period from 3 up to 6 months, and test it for free.

May I have some references?

Of course!

We’re beyond glad to let you have them. To discover all our references, visit our dedicated page, or book a call with our founder.

Other questions?
We’re ready
to support you.